Two Hyatt workers spoke at Hyatt’s Annual Shareholders meeting today at the Hyatt O’Hare in Rosemont, Illinois, as other workers picketed outside. Sonia Ordonez, who works at the Hyatt Regency Chicago, asked CEO Mark Hoplamazian and other Hyatt leaders to find out what it’s like to be a Hyatt housekeeper, by spending a day cleaning rooms. Cris Saez, a Banquet Waiter at Hyatt McCormick Place in Chicago, raised concerns about Hyatt’s use of subcontracted labor and its impact on guest service.
"My coworkers and I have watched as you fired the entire housekeeping staff at your Boston hotels and replaced them with workers from a temp agency, and we want to know if you plan to do the same in Chicago" asked Saez. "When guests come to Hyatt and pay Hyatt rates, they expect Hyatt service. I take a lot of pride in what I do as a banquet waiter, and there’s no way you can deliver 5-star service if you have a revolving door of banquet waiters and others staffing our hotels."