Hotels should stop #PlayingDirty!
The hotel industry’s comeback shouldn’t mean cutbacks to amenities that guests want or jobs that families need. But hotel companies want to return to full occupancy without bringing back their full workforce – putting standard services on the chopping block.
“A lot of the perks that we used to have, they’ve taken those away or limited them,” a hotel guest told NBC. “I think we’re paying more and getting less services,” said another.
Despite guests and health experts’ preference for increased cleaning, hotel companies like Hilton and Marriott are using COVID-19 as an opportunity to permanently end daily housekeeping. That’s just wrong – hotels should clean rooms every day like they always have, and they shouldn’t make it guests’ job to request this standard service.
Ending daily housekeeping would slash jobs and make housekeepers’ workloads even more painful – because rooms are much dirtier after days without cleaning. UNITE HERE estimates that the plan would eliminate up to 39 percent of all U.S. hotel housekeeping jobs and cost housekeepers $4.8 billion in annual lost wages.1 Read our report, “Playing Dirty,” to learn more.
“In all my years as a housekeeper, it’s never been this bad,” said Rosa León, a Hilton housekeeper in Houston, TX. “Since reopening, we’re cleaning almost only checkout rooms, and they’re much dirtier than they used to be. I’m in such a rush that I don’t drink water because I don’t have time to stop and use the bathroom.”
But these changes aren’t inevitable. Hotel guests and housekeepers all across the country are asking for daily room cleaning. Together, we can protect jobs and the traveling experience.